Trustpilot Reviews
Thank you for your trusted help today with a question re: my distribution to my Roth. Mo was a big help to me today!
Very patient and understanding with my non technical skills. Was very helpful and informative. Keep up the good work. Thanks again
Ayrton was the most patient man with me do to me not being savvy with technology, he stayed with me until my issues were resolved, he didn’t give up on me and he was sooo kind in the process, tell you the truth I don’t see how he did it lol but he was a true professional at his job I can’t say enough good things about him. If anyone ever have a problem I hope they get Ayrton
Just worked with Andrew V from ITrust he was very informative and helpful Thanks for your help!
First time funding the account by wire with I trust capital, with the assistance of representative Rafael. He was patient and helpful with getting the banker and I through the process. Thanks again Rafael!
Francisco was great! He handled my issues right away and was fast and professional. Thank you Francisco for helping me with my withdrawal!
I am novice when it comes to crypto and with scams on the rise. Romeo helped me navigate securing my crypto investments.
My Rep Chris really showed patience. which is really hard these days with companies. Chris was very professional and made ITRUST experience the best. Awsome job Chris.
Andrew was a great assist. He was exceedingly helpful and patient in working through my misunderstanding! Thank you, Andrew!
iTrust Capital has truly been amazing in the handling of my account. The process could not have been smoother…and the customer service has been unparalleled. Specifically, I spoke at length today verifying some things and their representative Josh B. was phenomenal. Super knowledgeable, courteous, well spoken, polite, and took the time to thoroughly walk me through each of the questions I had for him. I honestly cannot recommend iTrust more…where I’m from Chick Fil A is well known for having unbeatable customer service…and in my opinion iTrust has them beat!!! Highly highly recommend.
Quick, Polite, Prompt, and Informative. - Thanks Fransisco Mondragon! -Arthur
Did exactly what needed to be done per my request
iTrust Capital is the only place you should have your IRAs for crypto and gold and silver, for safety and security. Transactions are easy and simple to perform and the level of customer service is truly outstanding. I worked with Rafael, who is courteous, knowledgeable and was so helpful. He also took a little extra time to share an uplifting personal conversation together which I really appreciated.
Friendly helpful and knowledgeable. Highly recommended
What made the experience, was receiving a call as millions of questions were forming on “what to do next”. Julian made the process seamless!!
Romeo answered. I am elderly and having a lot of problems getting into the site and working things out. He explained what I need to do and is very patient for my RMD. I have withdrawn that for several years from itrust but now can’t longer do that by myself and I’m having a lot of problems with the changes on the computer with Windows 11 it keeps blocking me or refusing to take calls. The accountant is wanting a 10 because it’s a 1090 that says 2025 on it and in filling out the form, of course this ...
Well done you guys are so talented and protective of your customers and this is what you deliver,all of you
"Exceptional Customer Experience " Thanks very much Josh for guiding me through the process of opening a Premium Custody Account and Roth IRA. You were patient and thorough in assisting me with this process.
Itrust is really great! And David was super helpful with my questions today. Thanks
I had an excellent experience moving my retirement funds to iTrustCapital to invest in XRP. The team was incredibly helpful in walking me through the process of transferring my Fidelity Rollover IRA and executing the Roth conversion to my new account. They made a complex process feel simple. I want to specifically thank David Cruz, Trent, and Fuji for their proactive communication and help over the phone. They were professional, followed up on every detail, and made sure my $3,500 investment was handled correctly. If you're looking to move your IRA into crypto, these are the guys to talk ...