Trustpilot Reviews
iTrust was proactive in calling me when they noticed an issue with my account. In an era where customers service is usually lacking, I was completely impressed. Not only did they notify me of a duplicate transaction, they quickly fixed it and solved another issue I was having opening a second account. I am glad I had this interaction with them. It makes me fell very secure using this service knowing I can get someone like that on the line so easily, should I ever have an issue in the future.
As always when I’m in need of some help. Jett takes my call and walks me through the steps needed to accomplish my task. He’s patient and knowledgeable about my ask. Highly recommend him. GV
Being new to investing in digital assets was made easier the day Jett from itrustcapital answered the phone. He took time to give me an education in digital wallet transfer processing. If your looking for the best customer service Jett from itrustcapital is spot on thank you jett
The team members were awesome with helping me. Especially Francisco.
Mo was very friendly, knowledgeable, and concise. He clearly explained the situation and quickly resolved it...an excellent service experience!
I Phoned in to receive clarification on deposits. Spoke to Romeo, he was knowledgeable and helpful.
I got great help from Bobby this morning . Bobby talked me through what my wife wanted done with our accounts at ITrust Capital . Thank you again Bobby for your help & patience . Happy Holidays Shawn
We spoke to a customer representative, Bobby Pham, and he was a great asset. He knew all the answers to our questions, explained thoroughly how the company works, and spent time going through any additional information necessary to make an informed decision about the company. Very professional, and we would recommend him anytime.
Fransisco was courteous, expeditious, and forthright
Excellent customer service!
My experience with iTrustCapital was first class. Andrew V was very kind, patient, and walked me through my questions. Afterwards, I felt very confident moving forward and to know they have people like Andrew V, I can always call and they would be willing to answer and assist with my needs. Thank you again, Andrew V.
I am in the middle of an IRS mistake mess I paid the penalty with tax with a credit card. I tried to withdraw some money from my roth ira at Itrust, but I mistakenly input the type of investment in the distribution form. This company has to to help me out many times till Chris Lee call me and solve the problem.
Needed some help updating info. Felt very comfortable w the security measures in place and Darya really walked me through it step by step
Romeo made my account setup experience very easy. Has very knowledgeable, professional, and patient. He took his time an thoroughly answered all took care of all my questions and concerns, he walked me through every step of the process. Great job Romero 👏
Darya was helpful and knowledgeable. I am glad they are thorough in making sure the one changing something on an account is the actual owner.
I requested a call back and Rafael contacted me and was very helpful and spent the time to help me work through account setup and understanding of my IRA rollover options and was very helpful.
I-Trust Capital has always taken good care of me.Today, Romeo helped me through a somewhat complicated process of funding and a conversion. Every time I contact I-Trust Capital, the help I receive is excellent and very patient with explaining all the details.
Jett at iTrustCapital provided exceptional customer service from start to finish. He was knowledgeable, patient, and very thorough in explaining the process, answering every question clearly and without pressure. What stood out most was his professionalism and responsiveness—he made sure everything was handled accurately and efficiently. iTrustCapital can be complex if you’re new to it, but Jett made the experience smooth and easy to understand. I truly appreciated his integrity, clarity, and willingness to go the extra mile to ensure I felt confident every step of the way. If you’re working with iTrustCapital, I highly recommend asking for Jett. ...
I have used I-trust capital for 4 years in many different and sometimes difficult situations (85 year old parent accounts) I’ve opened accounts, transferred in-kind assets to my private wallet, sold and received my funds to my bank, and used customer service a few times. I especially appreciate Lindsey Coon and Chris Lee’s personal communication and help. Their security measures for withdrawals are top notch.
Awsome company and with true authentic service. Its starts with feeling good about things to truly beginning to know your intrest are being taken care of. Ayrton is a great representation of the Itrust culture of authenticity in customer service. A great discovery!