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My experience was good. I heard good things about Itrustcapital, and I needed some where to roll over my 401K from my previous employer. Johnathan was a great help showing me the steps I needed to take.

Thank you Jett, Great customer service

My conversation with iTrust Capital representative Francisco responded to my iTrust Dashboard and IRA inquiry on April 29, 2026, in a timely manner. Francisco did as he said he would do, attempting to contact me by phone on April 28, 2026, regarding my IRA account transaction settlement, but I missed his call. Francisco is a professional, customer-oriented, and valuable asset for the iTrust Capital team. I highly recommend iTrust Capital to others regardless of your investment knowledge. Thank you, Francisco.

Alex made my asset onboarding a snap. A very capable gentleman.

Jonathan, was so patient and kind helping me and walking me through the process over the phone of setting up and forwarding documents that was needed to set up and fund my account! I would give him 10 stars if I could!

Romeo was extremely helpful. ITC support is always top notch!

Romeo let me know my $100 bonus should be processing. He was perfesional and did not waste my time. On Target - thanks for the help.

I'm a new member and was in the process of opening a fresh IRA to transfer an old one to. Actually I was chatting with the chat bot to get some questions answered before continuing and Francisco called me up mid process, and proceeded to answer my questions and walk me through the rest of the set up. Saved me time and effort no doubt.

Francisco contacted me via phone within minutes of submitting the transfer form to get a wet signature and subsequently uploaded the form. Excellent customer service.

I love speaking to real people and Itrust provides that service. I called and spoke with Romeo today. I had a mess on my hands with over contributions and needing to Recharacterize my contribution. Romeo was patient and helped me figure out what I had done between my two accounts. He then walked me through two request forms and helped me fill them out properly to submit. He was very polite and well spoken. A huge help. Thank you Itrust and Romeo.

It is fantastic to speak to a live person and rafael answered all of my questions and assisted me in a rollover.

Chris walked me through the process thoroughly.

I wanted to transfer funds from a 401k into a new Roth IRA with ITrustCapital and was nervous about making a mistake and Josh helped me in mins and it was extremely easy. I’m very glad I gave them a call though, it made an easy process not only easy but stress free!

Very respectful and knowledgeable about the nature of my issue.Customer rep Jilian was helpful in explaining in detail of what my concern was. Also he did a over the phone walk through with me to ensure that my issue would be resolved appreciate it very much thank you.

Chris was fantastic in the assistant that we needed. He was very patient, kind and helped us accomplish the task we were wanting to accomplish. We are very satisfied with this company.

Knowledgeable and quick agent.

Great customer service. Helped me out a lot and answered all my questions.

Rafael was very helpful and attentive. He proactively called to see I needed assistance with my account set up. He explained everything to me in a clear and concise way and made sure I felt comfortable with the crypto transfer process.

The customer service at this company is amazing! Romeo explained everything and made me feel assured about my account.

This morning I called about my distribution and talked with Romeo. He explained to me in detail how long the process takes and what I should expect in the next couple of days. The frequently ask quetion is great but person to person is better for me. I seem to get more questions answered with a person then a AI or a bot. I recommend not to get rid of person to person altogether in the futere. Instead, give the customer the option to pay for person to person. Some of the vintage folks like myself feel more comfortable ...