Support

I have been with iTrustCapital for almost five years. Outstanding service. 12/02/25 -- Francisco solved an issue to help me finish the fund transfer into my account. Very knowledgeable and helpful Highly recomment iTrustCapital

Josh C. was fast and efficient in helping me with my distribution. He made the process easy and I appreciate the extra level of security in making sure my tokens are being sent to my wallet.

Romeo gave me all the info I needed and made sure to help me start and submit my rmd.

Romeo is the best ! Very helpful and kind

I've been with them for over 2 months now and the Customer Service is excellent. When I call them, they're always professional and extremely helpful. Also, the transfer and purchase of BTC is easy to carry out, on their platform. I'm very happy with them and would definitely recommend them, overall.

Whilst I dig having my Roth there, the process for changing your address, email or phone etc is gawdawful. Not the ppl helping, rather the process takes days: docusign, IDs, video call, lotsa waiting etc. What happens when I finally reach the age to start withdrawing? Jump over a fire pit?

Competent, nice and patient.

Today I had to work on getting my account funded and Ayrton was amazing! He texted and later called, overall A+ on communication and customer service. I’m extremely happy that I chose to work with iTrust because their support is wonderful. Thanks again!!!

I have been a client with I Trust Capital for a short time now. Every conversation I have had with each of the techs has been a very good experience. Today, JoshB, helped with transferring assets from a exchange to I trust. It was a very good experience as well. He was very kind and patient and good at helping this old guy, do everything correctly. I highly recommend I Trust Capital.

Ayrton walked me through funding my Roth IRA from my Traditional IRA from a simple text to my phone. Incredibly easy and one less worry for me! Thank you Ayrton!

Romeo at iTrustCapital was amazing to work with. He made the whole process simple, answered my questions quickly, and showed great customer service durimg the follow up call.

excellent help in the lengthy process of funding my account from coinbase.

Awesome service very courteous

Jeff welcomed me into the office, actively listened to my inquiry, provided guidance and an estimated timeframe to complete my account transfer--which was completed earlier than expected. Thank you!

Francisco was very helpful enjoyed working with him

First, it was easy and quick to get a live representative on the line. Second, they quickly saw the issue and resolved it faster than a crypto transfer of ETH. 😁

I had a Bear of a time with my Holding Company releasing my IRA for Transfer! Shawn at iTrust was very persistent in helping me get through this. He is a Great asset for iTrust and I Appreciate his quick response and attention to detail with my transaction. This is one of the reasons for my transfer as my Company Holding my original IRA lacks communication and follow through. Make a call to iTrust and always get someone knowledgeable right away!!

Mr.Mondragon was very helpful.

Bobby took amazing care with me. Long live Bitcoin and long live Donald Trump

Ayrton was super helpful in guiding thru the safe transfer of crypto into my premium custody account. He was patient and stayed on the phone with me the whole time.