Trustpilot Reviews
I’m not good with electronics but the agent who helped me make it easier for me. I followed his directions, he is very knowledgeable of what he is doing and respectful. Jett was the customer service representative who helped me out and we need more people like him
Francisco called me right away when I first opened my account and introduced himself and guided me through the process of getting my IRA transferred from another broker. He is very professional and knowledgeable.
Darya did a great job! Explained everything perfectly to me so I could understand what was going on. I highly recommend Itrust capital to anyone looking to open up a crypto IRA. 😀
Romeo spent a great amount of time answering all my questions. I have never had a ROTH or placed a conditional order. After speaking with Romeo, I fully understood my options and felt comfortable with my decisions. Great service!
I have been with Itrust since 2020. I’m happy to see how far they have come throughout the years! Francisco and the other team members have been great at assisting me with answering my questions and assisting me navigate through the updated app! Thank you!
I was having an issue creating my account (admittedly due to my own confusion) and called iTrust Capital. I waited only about 10 seconds before Julian answered. I must say, Julian was professional, patient, and cordial; he resolved the problem very quickly. Great customer service; thank you Julian.
Andrew V helped me out and he was extremely helpful, courteous and quick! Very good first impression of iTrust Capital’s customer service.
What an amazing team they have over there, especially with Romeo. He was quite helpful with transferring over some cryptocurrencies.
Thank you Francisco for all your help you have made my experience so far easier for me!
Great company and platform for crypto IRA. Rolling over funds was easy. Jonathan was helpful and provided timely updates on the funding status and availability.
Romeo is amazing 👏, smart, patient and professional and a real good dude. He's my go too guy moving forward and I am confident about a good relationship with iTrustCapital. Too many superlatives to mention about this young man..GO ROMEO 👍🏾
Jett The ItrustCapital rep was very helpful and answered my questions and got me through the submit an application program!
Ayrton Svenson provided assistance for me on 02/09/2026. I had crypto on a Ledger wallet and wanted to transfer crypto to my account at iTrustCapital. Unfortunately, had only made purchases before and was very uneasy about transferring from my cold wallet. Ayrton was fantastic support and walked me through the process. Following the transaction he walked me back to the home page and verified the transfer was complete. I'm so amazed with the support staff at iTrustCapital.
I got a great, polite, precise solution to my problem.Thank you for that! Keep up the great costumer service!
Josh was excellent, explained in detail while walking me thru. Thx.
Jett was knowledgeable, communicated clearly & concisely, and followed up twice after our initial call to confirm the transaction we worked on together went through.
Josh C. was amazing in my customer experienced and helped me with some issues I was having. Thanks again Josh for your help and support! You are doing a great job!
Francisco was amazing and super knowledgeable. I appreciate is wonderful professionalism.
I spoke with Ayrton to confirm wire transfer information… Afterwards he suggested I confirm with my bank that normal routing and account numbers are used, because sometimes different numbers are required… KUDOS to Ayrton… the account does not allow wire transfers…
Aryton has been fantastic along with the other 3 or 4 reps I have spoken with. Truly great customer service!
