Support

Itrustcapital helped me with an administrative request. They took care of it professionally, efficiently, quickly, and competently. Rafael helped me out a lot. Kudos to him and the entire Itrustcapital team. Thank you.

I joined Itrust Capital in August of 2020. Since that time I have had exemplary service on every interaction. My most recent experience (1/5/26) involved both distributions and ROTH rollovers. Alyssa Ebner, Jasmine Davalos, and Jett Bonner were not only prompt in guiding me through the procedure and forms, they answered all my ancillary questions professionally and expeditiously.

Bobby is the man, the myth, and the legend! He went above and beyond my expectations with the highest customer service. He deserves a high five, some 5 star sushi, and a cost of living raise. Nice work Bobby.👍🏽💪🏾

I'd started a direct rollover without checking on the process. Ayrton walked me through the remaining steps needed to get it completed. Well done and greatly appreciated.

Rafael is great! I have dealt with him multiple times and always good experience. This time he squeezed me in immediately after his lunch because I missed my zoom call.

Very knowledgeable. Took the time ensure everything was correct. Julian was outstanding.

I called iTrust to follow-up on a rollover check and spoke with Romeo. He tracked the check down and notified me within about an hour of its status. Romeo was very responsive to my concerns.

Working with Ayrton was a pleasure. He helped me transfer my cryto in their site.He is extremely knowledgeable.Very polite and patient.

Romeo was very helpful with my account question.

The service was amazing ayrton was very helpful thank you guys

I had a call with Romeo. He met all my needs and answered all my questions. So thankfully for all of his help.

Rafael was extremely professional and helpful. He answered all my questions and was very knowledgeable of my concerns.

I had a recent set of questions regarding a Roth IRA conversion with Francisco. He explained the whole process and actually stayed on the line to help me complete the process in real time. Absolutely outstanding customer service which is almost impossible to find in today’s AI environment. iTrustCapital is an excellent company and Francisco is a major reason for that opinion.

I called iTrust today concerning 2026 account funding and was fortunate to have Romeo take the call. Not only did Romeo answer my immediate questions promptly and accurately, he impressively followed up the call in less than 10 minutes to confirm receipt and processing of my funds. If you want customer focused results… ask for Romeo!

Josh B. was extremely knowledgeable and helpful in moving my assets off of two exchanges into my PCA. It was quick and efficient. ITRUSTCAPITAL has always been professional when I have questions, whether it concerns my IRA or my PCA. I have recommended them to friends and family.

Do you Own crypto? Use them! Period. Security now a days is the name of the game

With Romeo helping me, guiding me through the website pages, the process was fast and painless. Accomplished 2 items that I needed done. As an engineer, this was straightforward.

itrust Cap is a pioneer in crypto IRAs and also has premium custody accounts. Their customer service is top notch. I’m so glad to be a part of such a world class organization such as itrust Cap.

Josh B was perfectly helpful!

Bobby was great and was able to walk me through the entire process of starting a RothIRA account.