Trustpilot Reviews
Jett was knowledgeable, communicated clearly & concisely, and followed up twice after our initial call to confirm the transaction we worked on together went through.
Josh C. was amazing in my customer experienced and helped me with some issues I was having. Thanks again Josh for your help and support! You are doing a great job!
Francisco was amazing and super knowledgeable. I appreciate is wonderful professionalism.
I spoke with Ayrton to confirm wire transfer information… Afterwards he suggested I confirm with my bank that normal routing and account numbers are used, because sometimes different numbers are required… KUDOS to Ayrton… the account does not allow wire transfers…
Aryton has been fantastic along with the other 3 or 4 reps I have spoken with. Truly great customer service!
I had an excellent experience with Josh B. He was extremely knowledgeable, patient, and took the time to clearly explain my options step by step. I never felt rushed, and every question I had was answered thoroughly and professionally. What really stood out was his willingness to go the extra mile to make sure everything was done correctly and that I fully understood the process. It gave me a lot of confidence moving forward with my account. Customer service like this is hard to find these days, and it definitely made a difference. iTrust is lucky to have employees ...
I would like to Thank Jonathan for his attention to getting my transfers completed in a timely manner, his text reminded me informing my other accounts manager of my transfer. Thanks again
David kept it simple and was easy to talk to
I had an issue funding my Premium Custody account (totally my fault), but Sydney was able to take care of the issue quickly and easily. Wonderful customer service and very pleasant to chat back and forth with.
Excellent customer service! Romeo was very helpful and followed up with me regarding an account transfer.
I had been trying to fund my new Roth Crypto Acct and my bank kept blocking it. Jonathan said to start with a wire and once that is established, I should be able to do future linked account transfer. Thank you for the follow up!
My account representative Jonathan made the process of converting my traditional IRA into a Roth simple and stress free. Excellent service!
Rafael made my experience with iTrustCapital very pleasant.I had to withdraw crypto and it was my first time doing it. It went easier than expected. I hope to use them again soon.
David was professional and helpful. Having someone to talk to for support is the main reason this platform is above the rest for customer support!
Representative was very helpful. I am not a technical person.He was very patient and polite.
David was great, walked me through the answer I needed.
Romeo was very helpful and answered my question right a way to fix my problem. He knew just what to do.
Jonathan did a great job assisting me with answers to my questions and coordinating a rollover. Thank you for the outstanding service.
Experience with Rafael was great. No hassles. Very helpful.
Jonathan always makes sure everything runs smoothly and promptly he does a great job ! 👍 I love iTrust Capitol you are awesome 👌